Store Policies
Our Policies
A single, plain-language overview covering how we operate. Questions? Reach us on the contact page.
Terms of Service
By using this site or placing an order you agree to our terms. We reserve the right to update pricing, products, and policies at any time. All content on this site is owned by The Good Heart and may not be reproduced without permission.
Privacy Policy
We only collect the information needed to fulfill your order and improve your experience — name, address, email, and order details. We never sell your data. You can request deletion of your account or data at any time by contacting us.
Shipping Policy
We offer free tracked worldwide shipping to supported countries. Orders typically ship within 1–3 business days and arrive in 5–20 days depending on destination. You will receive a tracking link by email once your order is on the way.
Refund Policy
If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery and we'll make it right — refund, replacement, or store credit. Items must be unused and in original condition for a standard return.
Contact
For anything policy-related, please use our contact page and we'll respond within 1–2 business days.